HEATING OIL
Safer Fuel deliveries

We’ve made some changes to our fuel
deliveries to protect you during
the COVID-19 period

BEAT THE QUEUES
Order and track
your delivery online

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.

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MY HOME

Order and track your
deliveries online

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.

Always Safety First

Whether you need a heating oil top up or a boiler service, rest assured that Certas Energy is taking safety seriously, to help protect you during the current outbreak

From drivers and heating engineers wearing PPE to social distancing in our service centres, we’ve introduced lots of new safety measures. Because we really care about keeping our customers and staff safe.

Save time, go online

We’ve seen more and more customers using our online ordering and delivery tracking services, as it’s quicker and easier.

If you need to place an order or track a recent order, simply click on one of the buttons below. Or if you’re new to online then why not watch one of our helpful video guides below to help you get started and show you how easy it is to use our
online services.

We’ve seen more and more customers using our online ordering and delivery tracking services, as it’s quicker and easier.

If you need to place an order or track a recent order, simply click on one of the buttons below. Or if you’re new to online then why not watch one of our helpful video guides below to help you get started and show you how easy it is to use our online services.

How to

order online

If you’re ordering online for the first time,
watch to see how easy it is to get going.

How to track

your delivery

You can track your delivery online
even if you ordered over the phone.

Helping to keep you protected

Watch the videos below to see the new measures we’ve introduced, designed to help reduce contact and keep you safe when we visit your home.
So the next time you arrange a fuel top up or a boiler service with us, you’ll have that extra peace of mind that we’re doing all we can to look after you.

Safer Boiler Servicing

See how our heating engineers
are going the extra mile

Contactless Fuel Top Up’s

Heating oil deliveries with even
more peace of mind

Thanks to all our customers

for your patience

During this busy time, it may take us an extra few days to deliver your order, but our local teams
are working hard to deliver heating oil and prioritise vulnerable customers.

During this busy time, it may take us an extra few days to deliver your order, but our local teamsare working hard to deliver heating oil and prioritise vulnerable customers.

Thanks to all our customers for bearing with us during this difficult period

During this busy period it is easier for you to go online for a fuel quote, to place an order or to track your delivery. We appreciate your patience during this very busy time.

Track your heating oil delivery

We know you want to know when your fuel will be delivered, that’s why we have launched an online tracker so you can keep up to date. Just have your account number and delivery reference to hand to get your status.

ORDER NOW

Need a top up?

Call your local team today to arrange a delivery of top-quality kerosene. Or why not give your boiler a treat with our premium Glowmax* heating oil, exclusive to Certas Energy?

*trialled and tested by Aga

FOR YOUR COMMUNITY

A little extra TLC for those in need

We don’t just take care of your heating oil. We believe in looking after your community too. So, we asked customers to “nominate a friend” to receive a new tank and fuel monitor, worth £3,000.

Peter Thompson nominated his neighbour, Elizabeth, whose old tank had sprung a leak, leaving her at risk of being without adequate heating. Watch the video and see how she reacted when her new tank arrived.

PRODUCTS AND SERVICES

Let us take care of all your energy needs, from heating oil to boiler care, new tanks or a new Smart Monitor. Click here to find out more.

FOR YOUR HOME

Smart Monitor

Managing your heating oil has never been easier. With a Certas Energy Smart Monitor, we’ll automatically arrange a delivery for you when you’re in need of a top up, so you can get back to focusing on the more interesting things in life. 

It comes with an easy to use app which provides daily updates straight to your smartphone.

FOR YOUR HOME

Boiler Care

Did you know that a well-maintained boiler is up to 8% more efficient, less likely to break down, and can save you money in the long run? 

That’s why we offer complete boiler care packages to customers across the UK. Our engineers are all OFTEC registered, so you know you’re in safe hands.

FOR YOU

Customer Feedback

We’d really like to hear your feedback, so have asked TLF Research to conduct a satisfaction survey on our behalf. By listening to what you have to say, we can identify what we are doing well so we can do more of it for you, or if there’s anything you would like done better or differently.

We thought you might like to know a little bit more about TLF just in case they give you a call, or you receive an email or text message from them.

FOR YOUR HOME

Tanks

As well as providing heating oil, we’re experts in fuel tanks. Whatever your needs or budget, we’ve got a tank for you. Choose from a complete range of Kingspan tanks, which are always installed to the highest safety standards. 

Don’t forget to ask our team about spreading the cost with our easy payment options. Just give us a call on 
0345 600 3423 to find out more.

FOR YOUR HOME

Heating Oils

All our products are top quality, whether you choose standard or premium kerosene. For extra benefits switch to Glowmax*, our exclusive premium heating oil. 

It’s cleaner and more efficient than regular heating oil – better for your boiler, better for your home and better for you.

*Trialled and tested by Aga.

FOR YOU

Certas Energy Extras

Certas Energy Extras are our way of saying thanks to our valued customers. Rewarding you with hundreds of great offers, discounts and cashback deals from some of the UK’s biggest brands, attractions and days out – all year round!

Sign up today and get hundreds of special offers on all those extra little things that make life extra-special.

FOR YOUR COMMUNITY

Cold Weather Priority 75+

We have worked closely with the Federation of Petroleum Suppliers, the trade association that represents oil distributors in the UK, in developing the CWP initiative and are proud to be the first FPS member company to launch the scheme to our customers.

The CWP initiative ensures its members priority delivery of heating oil in times of extreme weather or fuel shortages. Membership is completely free, with the only criteria being that you or a member of your household is over 75.

Help and Advice

Got a question? Can't find the product or service you need?
Don't worry we are here to help. Click on the links below and
if your question is still unanswered, call us on 0345 600 3519.

What do I need to know before ordering?

It would help us if you knew the capacity of your heating oil tank, located in your garden, before you speak to one of our friendly experts. If you don’t know, you can work it out by taking the measurements of your tank or by locating the model number.

 

Which heating oil do I need?

Although some domestic boilers use gas oil, the vast majority of oil fired boilers and cookers are fuelled by kerosene (also known as home heating oil). If you are unsure what type of oil your heating system or range uses, please call us on 0345 600 3519 or send us an enquiry.

 

How do I avoid running out of oil?

Our fuel monitoring service is the easy way to manage your home heating oil use. For more information click here (link to fuel monitoring section) or call us on 0345 600 3519.

Our extensive delivery network promises absolute reliability thanks to 130 depots, 900 tankers and 2,300 people across Britain.

This enables us to deliver over 6 billion litres of oil to customers across Britain every year.

At Certas Energy, we offer the largest delivery network of trucks and depots in Britain, and our friendly drivers provide a convenient and local service.

We carry out deliveries in accordance with the following standards in order to:

  • Minimise the risk of health, safety and environmental incidents occurring as a result of Certas Energy delivery operations
  • Inform the customer of any improvement to their facilities required to ensure safe deliveries

Download our Delivery Standards Guide:
Delivery Standards – CE → Del-2016.pdf

 

Delivery windows

Please note that delivery windows refer to working days and exclude weekends and bank holidays.

Direct Debit

With us, as a domestic customer, you can better manage the cost of your heating oil on our easy and affordable Direct Debit plan, ensuring you avoid one off fuel bills. It’s quick and easy to set up and this is another way we make life easier for you.

To speak to one of our friendly experts call us on 0345 600 3519.

E-billing

Our commitment to providing a convenient service goes hand in hand with being environmentally friendly. When you sign up to receive your invoices and statements by email, you’ll benefit from knowing you’re helping the environment, receiving your invoice quickly and securely and spending less time filing.

That’s why we’ve made it really easy for you to sign up to e-invoicing. Simply log your details at www.signuptoebilling.co.uk,  email your name and account number to ebilling@myheatingoil.net or call one of the team on 0345 600 3519.

VAT

We want to give you absolute certainty about your heating oil costs. So whether you are ordering by phone or on our website, our quotation will always break down the cost to make everything absolutely clear.

We will always tell you the:

  • Unit price
    This is the price per litre, excluding VAT
  • Unit price
    This is the price per litre, including VAT
  • Net price
    This is the total price for the fuels you have ordered, including VAT. This figure will also include and detail any other charges which may relate to your order.

Read our terms and conditions if you are buying products for your
home here…

Read our terms and conditions if you are buying products from
Team Energy here…