Please be advised, earliest delivery dates are currently around 15 working days

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Due to COVID-19 we are experiencing very high call volumes. Rest assured vulnerable customers are our top priority.

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Spread your heating oil bills into monthly Direct Debits, to better manage your fuel costs throughout the year..

Did you know...

The new tank regulations in Wales come
into force in March 2020

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Thanks to all our customers for bearing with us during this difficult period

During this busy period it is easier for you to go online for a fuel quote, to place an order or to track your delivery. We appreciate your patience during this very busy time.

Track your heating oil delivery

We know you want to know when your fuel will be delivered, that’s why we have launched an online tracker so you can keep up to date. Just have your account number and delivery reference to hand to get your status.


Heating oil and a
whole lot more

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.


Need a top up?

Call your local team today to arrange a delivery of top-quality kerosene. Or why not give your boiler a treat with our premium Glowmax* heating oil, exclusive to Certas Energy?

*trialled and tested by Aga


A little extra TLC for those in need

We don’t just take care of your heating oil. We believe in looking after your community too. So, we asked customers to “nominate a friend” to receive a new tank and fuel monitor, worth £3,000.

Peter Thompson nominated his neighbour, Elizabeth, whose old tank had sprung a leak, leaving her at risk of being without adequate heating. Watch the video and see how she reacted when her new tank arrived.


Let us take care of all your energy needs, from heating oil to boiler care, new tanks or a new Smart Monitor. Click here to find out more.


Smart Monitor

Managing your heating oil has never been easier. With a Certas Energy Smart Monitor, we’ll automatically arrange a delivery for you when you’re in need of a top up, so you can get back to focusing on the more interesting things in life. 

It comes with an easy to use app which provides daily updates straight to your smartphone.


Boiler Care

Did you know that a well-maintained boiler is up to 8% more efficient, less likely to break down, and can save you money in the long run? 

That’s why we offer complete boiler care packages to customers across the UK. Our engineers are all OFTEC registered, so you know you’re in safe hands.


Heating Oils

All our products are top quality, whether you choose standard or premium kerosene. For extra benefits switch to Glowmax*, our exclusive premium heating oil. 

It’s cleaner and more efficient than regular heating oil – better for your boiler, better for your home and better for you.

*Trialled and tested by Aga.



As well as providing heating oil, we’re experts in fuel tanks. Whatever your needs or budget, we’ve got a tank for you. Choose from a complete range of Kingspan tanks, which are always installed to the highest safety standards. 

Don’t forget to ask our team about spreading the cost with our easy payment options. Just give us a call on 
0345 600 3423 to find out more.


Cold Weather Priority 75+

We have worked closely with the Federation of Petroleum Suppliers, the trade association that represents oil distributors in the UK, in developing the CWP initiative and are proud to be the first FPS member company to launch the scheme to our customers.

The CWP initiative ensures its members priority delivery of heating oil in times of extreme weather or fuel shortages. Membership is completely free, with the only criteria being that you or a member of your household is over 75.


Certas Energy Extras

Certas Energy Extras are our way of saying thanks to our valued customers. Rewarding you with hundreds of great offers, discounts and cashback deals from some of the UK’s biggest brands, attractions and days out – all year round!

Sign up today and get hundreds of special offers on all those extra little things that make life extra-special.

Help and Advice

Got a question? Can't find the product or service you need?
Don't worry we are here to help. Click on the links below and
if your question is still unanswered, call us on 0345 600 3519.

What do I need to know before ordering?

It would help us if you knew the capacity of your heating oil tank, located in your garden, before you speak to one of our friendly experts. If you don’t know, you can work it out by taking the measurements of your tank or by locating the model number.


Which heating oil do I need?

Although some domestic boilers use gas oil, the vast majority of oil fired boilers and cookers are fuelled by kerosene (also known as home heating oil). If you are unsure what type of oil your heating system or range uses, please call us on 0345 600 3519 or send us an enquiry.


How do I avoid running out of oil?

Our fuel monitoring service is the easy way to manage your home heating oil use. For more information click here (link to fuel monitoring section) or call us on 0345 600 3519.

Our extensive delivery network promises absolute reliability thanks to 130 depots, 900 tankers and 2,300 people across Britain.

This enables us to deliver over 6 billion litres of oil to customers across Britain every year.

At Certas Energy, we offer the largest delivery network of trucks and depots in Britain, and our friendly drivers provide a convenient and local service.

We carry out deliveries in accordance with the following standards in order to:

  • Minimise the risk of health, safety and environmental incidents occurring as a result of Certas Energy delivery operations
  • Inform the customer of any improvement to their facilities required to ensure safe deliveries

Download our Delivery Standards Guide:
Delivery Standards – CE → Del-2016.pdf


Delivery windows

Please note that delivery windows refer to working days and exclude weekends and bank holidays.

Direct Debit

With us, as a domestic customer, you can better manage the cost of your heating oil on our easy and affordable Direct Debit plan, ensuring you avoid one off fuel bills. It’s quick and easy to set up and this is another way we make life easier for you.

To speak to one of our friendly experts call us on 0345 600 3519.


Our commitment to providing a convenient service goes hand in hand with being environmentally friendly. When you sign up to receive your invoices and statements by email, you’ll benefit from knowing you’re helping the environment, receiving your invoice quickly and securely and spending less time filing.

That’s why we’ve made it really easy for you to sign up to e-invoicing. Simply log your details at,  email your name and account number to or call one of the team on 0345 600 3519.


We want to give you absolute certainty about your heating oil costs. So whether you are ordering by phone or on our website, our quotation will always break down the cost to make everything absolutely clear.

We will always tell you the:

  • Unit price
    This is the price per litre, excluding VAT
  • Unit price
    This is the price per litre, including VAT
  • Net price
    This is the total price for the fuels you have ordered, including VAT. This figure will also include and detail any other charges which may relate to your order.

Read our terms and conditions if you are buying products for your
home here…

Read our terms and conditions if you are buying products from
Team Energy here…